Sumix encourages you to have valid Software Maintenance and Support Plan entitling you to regular software updates.
If your plan expired, please contact to renew it.
To get technical support and assistance or to request the latest software update, please contact Sumix in one of the ways described below:
1. E-mail to . Your request will be submitted to the automated Request Tracking System and one of our representatives will contact you shortly.
2. Call +1 (877) 233-3385 and press 3 or wait for an Operator to answer.
The line works during office hours: 9 a.m. through 5 p.m. PST/ PDT, 10 a.m. through 7 p.m. EET/ EEST.
3. We might need to set up a remote session with you. To start a session, please download TeamViewer. Then run TeamViewerQS.exe file. Provide your ID and Password and wait until a Sumix technician enters your PC.
4. On-site visit can be arranged at a special request of a customer.
Sumix provides a one-year warranty for microscope probes and their accessories.
Product warranty remains valid provided that the product was properly installed and used.
Product warranty does not apply if defects, malfunctions, or failures of the warranted product were caused by:
This warranty is limited to the repair and/or replacement, at SUMIX sole discretion, of the defective product during its warranty period.
If the product was damaged by one of the reasons indicated above, Customer may still replace defective product after the advance payment (the cost of the replaced product in this case is negotiable and depends on the level of defect of the returned product).
The customer agrees to assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping container or equivalent.
What are system requirements for MaxInspect™ software?
Operating system: Windows 11, Windows 10.
For viewing measurement results: Microsoft™ Excel® 2010 or higher.
Processor: Intel Core i5 or higher.
RAM: 4 GB.
Hard Drive: 1 Gb or more.
Intel integrated USB 3.0 Host Controller.
At least one USB 3.0 port for connection.
Where can I find MaxInspect™ User Guide?
You can find MaxInspect™ User Guide together with Scopio Device Guide in PDF format by opening MaxInspect™ software > Home > User Guide (in section help)
How can I connect the digital probe to my PC? Does the probe need an external power supply?
Please connect your probe to your PC via USB2.0 or USB3.0 port (SMX-Manta+ only works on USB3.0). No external power supply is needed as the probe is charged from the PC.
How to get the latest version of MaxInspect™ software?
If you have an active software maintenance and technical support plan (MNT-SUP), you'll automatically receive email notifications with download links for the latest MaxInspect versions. To renew an expired support plan, please contact our sales team.
Why do I need tips for inspecting fiber optic connectors?
You need tips for precise positioning of fiber optic connectors close to the probe objective. Learn more about tip type and purpose from Scopio accessories page
Why do I see only a part of connector end-face?
You may try increasing field of view by setting bigger viewport size in the MaxInspect™ software. Auto Tune Image button adjusts the viewport size automatically.
What standards are used for Pass/Fail criteria in MaxInspect™?
MaxInspect™ Pass/Fail criteria are based on IEC standards for different zones A, B, C and D on the connector end-face. These criteria are stored in presets. We can provide a detailed reference upon request. MaxInspect™ software allows you to define your own Pass/Fail criteria by creating new presets.
I need to print out measurement results. Is there an easy way to do it in MaxInspect™?
You can easily print measurement results using reports in MaxInspect™. You can save results in Excel or HTML formats and store them for future reference.
I need to keep measurement results. How can I protect them from occasional deletion or data corruption?
You can define your own location for storing inspection results.
